Bachelor’s degree or higher, preferred in information technology, information management/systems, or in a related field
Knowledge of: MS Office (Word, Excel,PowerPoint, Outlook), O365 environment, Windows Server, networks, wireless, mobile devices, Active Directory user management, AAD management, Exchange server management, hardware (desktop/laptop/printers), anti-malware software, remote desktop management
Expert experience with Windows 10
Excellent customer service skills
Strong communication (verbal and written), interpersonal, and problem solving skills
Ability to troubleshoot and resolve basic computer and network issues
Advanced understanding and solving printer issues
Work well with all levels of the corporate IS department
Cisco certification (CCNA, CCDA, CCNP, CCDP)
Minimum requirements:
Previous experience supporting computers in an office environment.
Good PC technical and troubleshooting skills
Familiar with networking hardware/concepts
Familiarity with administration of Windows desktop operating system – Windows 10
Thorough understanding and solving printer issues
Good communication and customer service skills
Basic network understanding
Familiar with network equipment
Primary responsibilities:
Responsible for the installation and configuration of:
Hardware drivers
Software & Utilities
Productivity Applications
Responsible for software updates and upgrades
Manage and install all operating system patches and updates
Responsible for assisting customers with the installation, configuration and troubleshooting of the following types of hardware:
Printers (Wired and wireless)
Scanners
Digital cameras
Smartphones
Responsible for troubleshooting end user and network problems, and diagnosing the source of the problem to provide a resolution or next steps
Provide documented follow-up to all open trouble tickets and escalate where required
Maintain accurate system policies/procedures and perform responsibilities according to the processes developed by our corporate staff
Responsible for submission of all service requests for new equipment, software, associate moves, adds or changes to our current infrastructure configuration
Be proactive in recommending improvements in procedures that will increase the efficiency of the facility and staff members in regards to IT related technical issues and processes
Do access control at all entry and exit points of the premises
Do administration of access cards and photo ID badges, Card access system and Access monitoring
Do regular checking and monitoring of alarm system
Cooperate and negotiate with internal and external partners and the public authorities in the field of physical security
Cooperate with Office – Coordinator regarding visitors and access badges
