Location

San Antonio, TX

Position Type

Full-time ($15.50 – 18.50)

Department

Job Description

As OKIN’s Customer Service Team Lead, you are an essential part of the company’s processes and support. As the CS Team Lead your role is to create a conducive working atmosphere for team members allowing them to achieve maximum results. The CS Team Lead will be responsible to motivate, coach, and direct the customer service team. As the CS Team Lead you will provide your team proper direction ensuring that customers request will be addressed according to protocol ensuring a high level of customer satisfaction. The CS Team Lead will seek ways to improve efficiency and performance.

Job Responsibilities

The CS Team Lead will use his/her expertise to evaluate staff competencies and capabilities. You will oversee staffs handling of customers inquiries and needs. You will be responsible for managing the customer service staff schedules confirming that the department is adequately staffed. As the CS Team lead you will also help to identify opportunities and enhance processes. You will work with new team members guiding them on company policies and best practices for customer services and resolution.

Responsibilities include

• Support Process Improvement
• Train and guide team members on company processes and procedures
• Review and resolve any escalations
• Provide direct customer support
• Coordinate CS Team
• Performance evaluations for CSR team

Qualifications

• Must Be a Team Player and Goal Oriented
• Excellent written and verbal communication skills
• Team Leadership
• Managing conflict resolution
• Excellent communication skills for team members and customer support
• Ability to multitask
• Results oriented
• Adaptability and ability to work under pressure
• Good temperate to handle disputes or disruption
• Preferred College Degree