Customer Service Representative

Location

San Antonio, TX

Position Type

Full-time ($13.50-15.50)

Department

Job Description

As OKIN’s Customer Service Representative, you are an integral part of the company’s success. You will work as an advocate for the client and handle their requests. You will provide information regarding processes and services. You will fulfill customer requirements to ensure exceptional service standards, respond efficiently to inquiries all while maintaining high customer satisfaction, actions that are necessary to keep the business operating successfully and that elevate

Job Responsibilities

The role requires a problem-solving personality and excellent communication skills, resilience to stress, reliability and attention to detail, daily communication with clients in order to provide customer services and solutions. You will also be responsible for communicating with internal teams to verify and resolve client issues. The objective is to ensure excellent service standards and high customer satisfaction.

Responsibilities include

Greet customers and determine reason for call
Processing client’s requests and directives
Provide accurate and complete information using correct methods
Problem Solving within all protocols and tools
Verify and maintain customer account information
Daily communication with both internal and external customers
Handle customer escalations
Manage large amounts of incoming phone calls

Qualifications

Must Be a Team Player and Goal Oriented
Strong phone handling skills and active listening
Excellent communication skills both written and verbal
Adaptability and ability to multi-task
High School graduate